CSS Corp Private Limited (www.csscorp.com)

CSS Corp is a global information and communications technology company with an impeccable record for designing, developing, deploying and managing end-to-end IT and network services. From application development, testing and optimization through to enterprise-level cloud enablement and round the clock technical support services, CSS Corp provides a truly impressive range of quality services that focus on delivering strategic value and operational efficiency for its customers.

CSS Corp proudly works with some of the world's best known customer and partner brands. And, with a global multi-cultural workforce of more than 6000 individuals across 20 locations worldwide, the company has established a strong global foundation to continue supporting its international customers and growth aspirations.

(0-2 Years) IT Help Desk @ Infrastructure Division of CSS CORP Chennai

Job Position : IT Help Desk

Job Designation : Technical Support Engineer

Job Category : IT / Software

Job Location : Chennai, Tamilnadu

Number of Vacancies : 10

Desired Experience : 0 to 2 Years

Key Skills : Communication, Analytical / Logical Thinking, Customer Focus, Continuous Learning and development, Windows, Mac, Linux, Networking, E Mails - Outlook / Exchange, E Mails - Lotus Notes / Domino, ITIL, Export Documentation

Job Description :
• Provide remote Level 1 help desk support to customers, first point of contact
• Solve problems by utilizing training, knowledge, tools and analytical skills while on call or processing an Incident
• Create, record, and resolve incoming requests for service(Service Requests)
• Document and maintain detail history of Incidents from start to finish
• Answer queue calls on a regular basis
• Provide a high degree of customer satisfaction, technical expertise, accuracy, and timeliness
• Ability to translate complex information into a logical, concise presentation (verbal and written)
• Strong attention to details - driven to prevent errors and solving problems
• Able to grasp complex information quickly
• Demonstrate excellence in organizational and time management skills
• Ability to interact with a variety of customers, partners, vendors, management and employees
• Ability to work in a high pressure environment with minimal supervision
• Accurate and complete documentation skills utilizing Incident management systems
• Ability to maintain confidentiality of information
• Confident phone presence and exceptional customer service skills are a must
• Strong attention to detail and follow through skills
• Ability to work under pressure, multitask and meet deadlines
• Aptitude for creative and alternate solutions
• Strong team player
• Network and Server knowledge is required
• Demonstrate efficiency in MS Windows Operating Systems, Microsoft Exchange, Microsoft Office, Active Directory, Lotus notes, DNS, VPN, Mobile Devices, Printers, Wireless.
• Must have excellent spoken and written communication skill.
• Must be comfortable to work on 24/7 time zone.